Refund & Return Policy

Refund & Return Policy

Last Updated: 18/12/2023

Welcome to Young Truth (“we,” “us,” or “our”) at www.beyoungtruth.com. We are committed to ensuring your satisfaction with our products and services. This comprehensive Refund & Return Policy provides detailed information on returns, exchanges, cancellations, refunds, replacements, packaging changes, shipping, payment, and delivery.

Return & Exchange Policy

1. Eligibility for Return:

  • You may be eligible to return a product if it is defective, damaged, or significantly different from the product description on our website.

2. Return Process:

  • To initiate a return, contact our customer support team within 24 hours of receiving your order at support@youngtruth.com. We would require 48-72 hours to revert.
  • Provide your order details, a detailed description of the issue, and supporting documentation (e.g., photos of damaged products).

3. Return Shipping Costs:

  • If the return is due to our error (e.g., defective product), we will cover the return shipping costs.
  • For other reasons, the customer is responsible for the return shipping costs.

4. Exchange Process:

  • Exchanges are available for defective or damaged products.
  • To request an exchange, contact our customer support team within24 hours of receiving your order at support@youngtruth.com. We would require 48-72 hours to revert.

Cancellation Policy

1. Cancellation by Customer:

  • Customers may request order cancellation before processing for shipment.
  • Contact our customer support team with your order details at support@youngtruth.com.

2. Cancellation by Young Truth:

  • We reserve the right to cancel an order for reasons such as product unavailability, errors in product information, or suspicion of fraudulent activity.
  • In such cases, a full refund will be issued promptly.

Refund & Replacement Policy

1. Eligibility for Refund:

  • Refunds are applicable for defective, damaged, or significantly different products from the product description on our website.

2. Refund Process:

  • Initiate a refund by contacting our customer support team within 24 hours of receiving your order at support@youngtruth.com.
  • Provide your order details, a detailed description of the issue, and supporting documentation (e.g., photos of damaged products).

3. Refund Method:

  • Refunds are processed using the original payment method.
  • Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
  • Allow 5 to 7 business days for the refund to reflect in your account.

4. Replacement Process:

  • For defective or damaged products, a replacement will be provided.
  • Contact our customer support team within 24 hours of receiving your order at support@youngtruth.com.

Change of Packaging

  • We reserve the right to change product packaging without prior notice.
  • Any changes will not impact the quality or efficacy of the product.

Shipping Policy

  • Please refer to our Shipping Policy for detailed information on shipping options, delivery times, and associated costs.

Delivery Policy

  • Please refer to our Delivery Policy for detailed information on delivery procedures and timelines.

Payment Policy

  • Please refer to our Payment Policy for information on accepted payment methods, payment security, and related details.

Contact Us

  • If you have any questions or concerns regarding our Refund & Return Policy, please contact us at support@youngtruth.com.